Refund policy

Return & Refund Policy

At Cartique.co, customer satisfaction is important to us. We strive to ensure that all products are delivered in good condition. Please read our Return and Refund Policy carefully before placing an order.

Eligibility for Returns

Returns may be accepted if you receive:

- A damaged product
- A defective product
- An incorrect item
- An item significantly different from what was ordered

To request a return, you must contact us within 48 hours of receiving your order and provide clear photos or videos showing the issue.

Return Conditions

To be eligible for a return, the product must:

- Be unused and in its original condition
- Include original packaging, where applicable
- Be returned only after approval from our customer support team

We reserve the right to decline return requests that do not meet these conditions.

Refunds

Once your return request has been reviewed and approved, we may offer a replacement, exchange, store credit, or refund depending on the nature of the issue.

Approved refunds will be processed according to the original payment method where applicable.

Please note that shipping charges may not be refundable unless the issue was caused by an error on our part.

Non-Returnable Items

Returns or refunds will generally not be accepted for:

- Products that have been used after delivery
- Products damaged due to misuse or improper handling
- Change-of-mind purchases
- Products returned without prior approval
- Items that are not returned in their original condition

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photographic or video evidence.

We will review the issue and provide an appropriate resolution.

Contact Us

For questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support team through the contact information provided on Cartique.co.